Thurrock Council Supporting People carry out needs assessments on each client group that they support. The process is enhanced service evaluations (ESEs). For more information please go to our Strategies page.
The ESE project groups carry out these enhanced service evaluations and produce a commissioning plan for each client group. These groups include:
The Commissioning Body (CB) is responsible for the programme, including:
The CB is the main decision making body that monitors how the Supporting People programme is managed including,
The CB also oversees the work of the ESE project groups and agrees on the commissioning plans.
Membership includes representatives from:
You can download the strategic minutes of the Commissioning Body meetings at the links below.
The Supporting People programme makes sure that support providers deliver all service users with a good quality service.
Support means the tasks that your key worker, support worker or warden helps you with. This help may include,
For us to do this we need to know when you are not happy with our service.
Our complaints helps you tell us when things go wrong and give us all the information to put things right.
It is when you tell us you are not happy with:
Making a complaint does not affect your rights to fair treatment and a good service from us.
A complaint is not a general enquiry or question about your service. If you have any questions, you should speak to your support worker.
Your support provider should have a complaints procedure that you can follow. But if you don't feel comfortable making a complaint to them, you can complain to Thurrock Council Supporting People. The leaflets below give you further information on how to make a complaint.
please see how to access PDF files
We also want you to tell us if things are going right. Most of the time people do not tell us about things that are actually going well with the service.
If you would like to compliment a service provider please contacts us using the details below or use one of our Service Contact Forms
Postal address:
Thurrock Council Supporting People
The Bungalow
Rear of Grays Hall
Orsett Road
Grays
Essex
RM17 5TT
Telephone: 01375 385266
Email: supporting.people@thurrock.gov.uk
