report a repair, rechargeable repairs, right to repair, Lettings & allocations introductory tenancies, Tenants surveying, Contact numbers.
As a landlord, Thurrock Council must arrange a safety check for all the gas appliances and flues in the homes of our tenants - excluding gas appliances that tenants own.
fire, electricity, gas and water, protecting your home against burglary, going on holiday, checking identification (ID), door entry phones, concierge, home contents insurance, contact numbers.
Sheltered housing, adaptation service, grass cutting for aged and disabled tenants.
tenancy agreement, your rights, your obligations, joint tenancies, changes to your tenancy, absence from your home, lodgers and sub-letting, ending your tenancy, when can the council repossess your home?
transfers, flat-to-flat transfers, mutual exchanges, HOMES mobility scheme, temporary moves, domestic violence.
what is a council leaseholder? service charges, insurance, caretaking, repairs, major works, selling your lease, leaseholders' forum.
communal areas, pets, living in a flat, your obligations.
encouraging tenant involvement in the management of homes.
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paying your rent, how your rent is calculated, arrears, housing and council tax benefits.
gardens, grounds maintenance, refuse collection, street cleaning, road repairs and lighting, car parking, abandoned vehicles, garages, caretaking.
compliments/complaints - how to make them, customer care, service standards, promoting diversity - fighting intolerance.
your community caretakers have an important role in creating and maintaining clean, attractive, safe estates.
definitions, what do I do? what happens next? continuing nuisance, noise nuisance (out of hours), court proceedings, eviction, confidentiality, other agencies, harassment.
our commitment to consultation, making your own improvements, compensation for improvements, DIY.
properties affected, alternative housing, disturbance allowance, tenants responsibilities.
tenant participation, ways to get involved, tenants' compact, supporting involvement, getting the right information, respecting diversity.
our main service standards for tenants, including customer care, repairs, moving home, rents, tenancies, caretaking, support and information.
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