In person, by letter, or telephone to any Local Office.
You can also email repairs@thurrock.gov.uk.
Give as much detail about the repair you want so your repair can be prioritised, and give an idea of when you will be at home for an inspection or repair.
It depends on the nature of the repair. The Council has 3 job priority classes:
A Customer Services Advisor can tell you. As a guide, all gas leaks, defects in mains electricity supply, blocked toilets and repair of broken front doors and ground floor windows will normally be emergency jobs, and urgent jobs include repairs to an underground water pipe.
Not always. Some repairs can be arranged without an inspection, but some serious repairs may need to be inspected during working hours.
Not at the moment, but the Council is reviewing this. Some repairs carried out by council contractors can be done on a Saturday.
The Council has a 365-day, 24-hour standby service under which emergency repairs can be carried out.
We are keen to get feedback on satisfaction levels for all repairs, and a Satisfaction Card is given out when all Cyclical repairs are completed, comments can be made on this card. You can make a complaint to any Local Office and your complaint will be investigated.
A Customer Services Advisor can tell you if any works are planned.
In some cases, yes. Contact your Local Office for more details.
No, but you may be entitled to claim grant towards the costs of major repairs. Contact your Local Office for more details.
Under the Citizen's Charter introduced by the Government in 1994, all council's must make sure that certain small urgent repairs, up to £250 in value, are done if they are likely to affect your health, safety or security.
The Council will help older people or people with disabilities if they don't have an able bodied person living with them. Apply at your Local Office.
You need to apply before April each year. The work will be carried out between October of the same year and the next April. If you do qualify, you can apply for help every year.
One room per year.
Yes, the Housing Department works closely with the Occupational Therapy Department in Social Services in adapting its properties. If you need aids or adaptations you can contact them direct. You will then be contacted to arrange for an Occupational Therapist to visit you to assess your needs and advise you on what aids or adaptations you can have.
