News

Introducing Aimee, here to help with Council Tax questions

4 February 2025
Thurrock Council has launched a new voice activated artificial intelligence assistant which will help make it easier than ever for residents to get the information and advice they need from the council.
The system, which has been called Aimee, has been trained to help answer calls about council tax and discounts - meaning that when residents call the council, they should get answers to some of the most common questions more quickly.
Residents will be able to ask Aimee what they want to know and it will provide a response, there and then on the phone.

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