Roads and pavements maintenance

If we fail in our duty to maintain the highways we may be held liable to pay compensation for losses suffered.

We will not be liable to pay compensation for any accidents caused as a result of highway defect where we can show there is a reasonable system of maintenance in place.

Please tell us about any hazardous defect so we can inspect and arrange to make the highway safe.

To make an insurance claim resulting from a highway defect, precise details of the incident should be put in writing to us. Any invoices for repairs already carried out should also be included. All insurance claims received will be forwarded to our insurers, who will write to you direct.

You should tell us:

• the location, including town and street name and any landmarks that would help locate where the incident happened
• the date and time of the incident
• details of the alleged loss suffered
• a description of the incident